Communications/Social Media Internship

About InMoment

InMoment™ is a cloud-based customer experience (CX) intelligence platform, arming brands with highly-actionable insights to drive high-value business decisions and relationships with both customers and employees. InMoment provides industry-leading technology, strategic guidance, support, and related services to more than 350 brands across 95 countries.

In April of this year, InMoment was named a Leader in “The Forrester Wave™: Customer Feedback Management Platforms, Q2 2017.

Job Description

The Communications and Social Media Intern will be assisting in social media and marketing communications.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Write new content for the marketing team and edit as needed
Manage all social media accounts for InMoment, including the research and posting of InMoment + third party content on Twitter, LinkedIn, YouTube, Google Plus, Facebook, and Instagram
Work closely with Marcom/Digital Marketing managers on marketing campaign strategy and execution
Engage with partners, clients, and industry influencers on social media
Assist in building and launching additional InMoment-related social accounts
Research and implement best practices and provide regular reporting and analysis of social media performance for marketing leadership
Assist in project management within marketing department
Assist with events and other marketing-related tasks as needed

QUALIFICATIONS

Creative problem solving.
Very team oriented and collaborative.
Collaborative attitude
Excellent organizational skills and strong attention to detail
Excellent written and verbal communication skills.
Ability to see patterns in data, and to “tell stories” with the findings
Moderate knowledge of Powerpoint, Word, and Excel

EDUCATION AND/OR EXPERIENCE

BA/BS degree in marketing, advertising, journalism, or communications (or currently enrolled)
Experience managing social media networks for business (B2B experience preferred)

OTHER INFORMATION