Job Description
The Documentation team, under Pluralsight Support, creates quality customer-facing documentation on help.pluralsight.com. We work across this fast-growing company with Product, Product Marketing, and other teams to drive positive customer experiences and facilitate self-serve solutions. At Pluralsight, we’re changing the way technology professionals and teams learn, evolve, and deliver. This role is a summer internship (May-August).
Who you’re committed to being:
- You are detail-oriented, persistent, and methodical
- You enjoy serving customers and can adapt easily to change
- You ask the right questions to get a complete understanding of a situation
- You like to explore or think through the logic of how things work
- You like to understand a desired outcome, get the context, and then work carefully to deliver the result
- You’re open to others’ viewpoints, and enjoy viewing situations from another perspective
- You enjoy writing and explaining processes to others
Where you’ll advise:
- You will create articles for the Help Center (help.pluralsight.com) and internal documentation.
- You will test product features and review existing articles to ensure documentation is correct
- You will meet regularly with cross-company partners to understand detailed nuances of new and updating product features
- You will follow and contribute to team process for reviewing, removing, or adding new documentation
- You will create, train, and review on product and internal support documentation processes and standards
- You will advise on self-serve systems to optimize our customer experience, including recategorization, terminology, and tools
Experience you’ll need:
- Junior student majoring in English, Technical documentation, Communications, Journalism, UI/UX, or related fields.
- Experience collaborating with teams to achieve a common goal
- Experience writing process-driven documentation
- Experience in customer service and taking a customer’s point of view
- Curiosity and willingness to question processes and systems
- Strong interpersonal communication and diplomacy skills
- Desire to understand new or unfamiliar technical systems, processes, and terminology
See all Pluralsight jobs at https://www.pluralsight.com/careers/jobs. Apply at
https://jobs.smartrecruiters.com/Pluralsight/743999704330579 .
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